Return Policy

MolecularSoft products are all downloadable and distributed online - including SoftChemistry suite and WaterCalc products. Please review and evaluate our software before the purchase.
SoftChemistry has extensive online Help, where it covers the full features of the software with chemistry concept review, module overview, tutorial walkthroughs and user guides. This is available freely without purchase of software. Click here to start our Web Online Help.

We encourage you to evaluate our product before placing an order. If you purchase one of our products, after your credit card or check is approved, an email will be sent to you with the serial number to unlock the software. Once this information is emailed to you, there will be no refunds given. This policy, which is a common practice in software industry, is based on the fact that it would be impossible for you to return your registered version of our software.

In rare instances and only within 30 days of the purchase, if due to installation difficulties or platform incompatibilities the software will not function at all (not feature-related), we may, at our discretion, issue a refund or partial refund less processing and handling fees. In such instances, a signed LOD (Letter Of Destruction) on company letterhead with stated reasons for refund and detailed steps in attempt to resolve your issue will be required to process the refund. You will be required to contact us via e-mail first for the review of your refund claim.

Any question on our refund policy, contact our sales staff sales@molecularsoft.com

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